🔒 Privacy & Data

Crickec Privacy Policy

Your privacy matters to crickec. This policy explains exactly what data we collect, why we collect it, how it is stored, and what rights you have over your own information as a crickec player.

Last updated: 1 January 2025

How Crickec Protects Your Privacy Every Day

These six principles shape how crickec approaches data privacy. The full details are in the policy sections below, but this gives you the short version.

Your Data Is Encrypted

All personal and financial data on crickec is protected with industry-standard TLS encryption in transit and AES-256 encryption at rest. Your information is never stored in plain text.

We Never Sell Your Data

crickec does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, not to advertisers.

Minimal Data Collection

crickec only collects the data that is genuinely necessary to operate the platform, process transactions, and comply with legal obligations. Nothing more is collected or stored.

You Control Your Data

As a crickec player, you have the right to access, correct, or request deletion of your personal data at any time. Just contact the crickec support team to exercise these rights.

Strict Access Controls

Only authorised crickec staff with a legitimate operational need can access player data. All internal access is logged and audited on a regular basis to prevent misuse.

Breach Notification

In the unlikely event of a data breach affecting your crickec account, you will be notified promptly and given clear guidance on what steps to take to protect yourself.

1Introduction

crickec is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how crickec collects, uses, stores, and protects your personal data when you register, log in, play games, make transactions, or interact with the crickec platform in any way.

By creating a crickec account or using the platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not use the crickec platform.

This policy applies to all users of crickec, including players who access the platform via the crickec website or the crickec mobile app.

This Privacy Policy should be read alongside the crickec Terms and Conditions. Together, these two documents govern your relationship with the crickec platform.

2Data We Collect

crickec collects only the personal data that is necessary to provide a safe, fair, and functional gaming platform. The categories of data collected are outlined below.

Data Category Examples When Collected
Identity Data Full name, date of birth, national ID number Registration and KYC verification
Contact Data Mobile number, email address Registration and account updates
Financial Data bKash/Nagad number, transaction history Deposits and withdrawals
Technical Data IP address, device type, browser, OS Every platform session
Usage Data Games played, session duration, bet history During active gameplay
Communications Data Support chat logs, email correspondence When you contact crickec support

crickec does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

crickec will never ask for your full bank account number, credit card details, or any payment credentials beyond what is strictly required to process your bKash, Nagad, or Rocket transactions.

3How We Use Your Data

crickec uses the personal data it collects for the following purposes:

  • Account Management: To create, maintain, and secure your crickec account, including verifying your identity and age.
  • Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
  • Platform Personalisation: To tailor your crickec experience, including game recommendations and relevant promotional offers based on your activity.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance through the crickec support team.
  • Legal Compliance: To meet anti-money laundering (AML), know-your-customer (KYC), and other regulatory obligations applicable to online gaming platforms.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the crickec platform.
  • Platform Improvement: To analyse usage patterns and technical performance in order to improve the crickec platform for all players.
  • Marketing Communications: To send you promotional offers and updates about crickec, where you have given your consent to receive such communications.

crickec will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4Legal Basis for Processing

crickec processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing is required to fulfil the contract between you and crickec — for example, to process your deposits and withdrawals or to operate your account.
  • Legal Obligation: crickec is required by law to collect and retain certain data for AML, KYC, and regulatory reporting purposes.
  • Legitimate Interests: crickec has a legitimate interest in preventing fraud, maintaining platform security, and improving its services, provided these interests do not override your rights.
  • Consent: For marketing communications and non-essential cookies, crickec relies on your explicit consent, which you may withdraw at any time.
You can withdraw your consent for marketing communications at any time by contacting the crickec support team or using the unsubscribe option in any marketing email you receive from crickec.

5Cookies and Tracking

crickec uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help crickec remember your preferences and understand how you use the platform.

The types of cookies used by crickec include:

  • Essential Cookies: Required for the crickec platform to function correctly. These cannot be disabled without affecting core functionality such as login sessions and account security.
  • Analytics Cookies: Used to understand how players navigate the crickec platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
  • Preference Cookies: Used to remember your settings and preferences, such as language and display options, so you do not have to re-enter them each visit.
  • Marketing Cookies: Used to deliver relevant promotional content about crickec. These are only activated with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the crickec platform.

crickec does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through the crickec platform.

6Data Sharing

crickec does not sell your personal data. However, in order to operate the platform effectively and comply with legal obligations, crickec may share your data with the following categories of third parties:

  • Payment Processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum data necessary to process your transactions securely.
  • Identity Verification Providers: Third-party KYC services may process your identity documents to verify your age and identity as required by regulation.
  • Technology Partners: Cloud hosting and infrastructure providers that store and process crickec platform data on our behalf, under strict data processing agreements.
  • Regulatory Authorities: crickec may be required to disclose player data to government agencies, law enforcement, or regulatory bodies where required by law.
  • Fraud Prevention Services: Specialist providers that help crickec detect and prevent fraudulent activity and money laundering.

All third parties who process data on behalf of crickec are contractually required to handle that data securely and only for the specific purpose for which it was shared. crickec does not permit third parties to use your data for their own marketing purposes.

If crickec is ever acquired by or merged with another company, your personal data may be transferred as part of that transaction. You will be notified in advance if this occurs and your rights will be protected throughout the process.

7Data Retention

crickec retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by crickec are as follows:

  • Account Data: Retained for the duration of your active crickec account, plus a minimum of five years after account closure to meet regulatory requirements.
  • Transaction Records: Retained for a minimum of five years from the date of each transaction, in line with anti-money laundering regulations.
  • KYC Documents: Retained for five years after the end of the business relationship, or longer if required by law.
  • Support Communications: Retained for two years from the date of the last interaction, unless the matter relates to an ongoing dispute or legal proceeding.
  • Technical and Usage Data: Retained for up to 13 months for analytics purposes, after which it is anonymised or deleted.

When your data is no longer required, crickec will securely delete or anonymise it in accordance with its internal data disposal procedures.

8Data Security

crickec takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

  • All data transmitted between your device and the crickec platform is encrypted using TLS (Transport Layer Security).
  • Stored data is protected with AES-256 encryption at rest.
  • Access to player data within crickec is restricted on a strict need-to-know basis and all access is logged.
  • crickec conducts regular security audits and vulnerability assessments of its platform infrastructure.
  • Staff who handle player data receive regular training on data protection and security best practices.
  • Two-factor authentication is available for all crickec player accounts and is strongly recommended.
While crickec takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role — keep your crickec password strong and unique, and never share it with anyone.

9Your Rights

As a crickec player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the crickec support team at [email protected].

Right of Access

Request a copy of all personal data crickec holds about you at any time.

Right to Rectification

Ask crickec to correct any inaccurate or incomplete personal data held about you.

Right to Erasure

Request deletion of your personal data where there is no longer a legal basis for crickec to retain it.

Right to Restriction

Ask crickec to restrict processing of your data in certain circumstances while a dispute is resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format to transfer to another service.

Right to Object

Object to crickec processing your data for direct marketing or on the basis of legitimate interests.

crickec will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be informed of the extension and the reason for it.

10Children's Privacy

The crickec platform is strictly for adults aged 18 and over. crickec does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on crickec or provided personal data to the platform, please contact the crickec support team immediately at [email protected].

Upon receiving such a report, crickec will investigate promptly and, if confirmed, will close the account and delete all associated personal data without delay.

If you are a parent or guardian and are concerned about a minor accessing the crickec platform, please visit the Responsible Gaming page for guidance on parental controls and how to report underage access.

11Changes to This Policy

crickec may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how crickec processes your personal data, registered players will be notified by email or through an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how crickec is protecting your data. Continued use of the crickec platform after any changes have been published constitutes your acceptance of the updated policy.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickec handles your personal data, please get in touch with the crickec support team:

  • Email: [email protected]
  • Live Chat: Available directly through the crickec platform after login, 24 hours a day, 7 days a week.
  • FAQ: Visit the crickec FAQ page for answers to common privacy-related questions.

For questions specifically about your data rights under Section 9, please email [email protected] with the subject line "Data Rights Request" and include your registered crickec username so we can locate your account quickly.

crickec is committed to resolving all privacy-related queries fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
🔒

Your Privacy Is Safe with Crickec

Now that you know how crickec protects your data, you can play with confidence. Join thousands of players across Bangladesh who trust crickec for secure, fair, and transparent online gaming.